Episode 2 of Wireframe explores design’s role in city services, specifically how the city of Boston tried to turn its 311 hotline into an app and what it learned along the way about how design serves its people.

The city decided they could reach a whole new population by creating a brand new mobile app. Designers at the mayor’s office looked at another city’s 311 app for inspiration — and made their own share of mistakes — to figure out how to get it done. 

Listen to the podcast to hear the story, and click here to read a full transcript of this episode.

Episode 2